# IT support when you need it. > Pay-as-you-go IT support with no contract. Friendly, practical help for Chippenham and Wiltshire businesses when something goes wrong. Call 01249 471139. Source: https://gwbtec.co.uk/ad-hoc-it-support Ad-hoc IT Support Not every business needs ongoing managed IT support. Sometimes you simply want a reliable IT company you can call when you need help. [Get IT Support](https://gwbtec.co.uk/contact)[Explore Managed IT](https://gwbtec.co.uk/managed-it-support) No contract. No pressure. Just support. Your business might already manage most things yourself, or simply not need enough support to justify an ongoing service. That's absolutely fine. Ad-hoc IT Support gives you somewhere to turn when you do need assistance, without paying for support you don't need. **£70 + VAT per hour.** Minimum one hour, then billed in 15-minute blocks. Travel is included within 20 miles of Chippenham. No contract or monthly fee. What we can help with ## One-off problems, and one-off projects Ad-hoc support isn't only for when something breaks. Everyday tech ### Computers, printers & devices Laptops, printers, new device setup and everyday office technology. Microsoft 365 ### Email, Teams & SharePoint Email problems and the wider Microsoft 365 toolkit your team relies on. Access ### User accounts & access Getting people set up properly, and access removed when it's no longer needed. Connectivity ### WiFi, network & remote working Troubleshooting connectivity issues wherever your team is working from. Resilience ### Backup & security concerns Sorting backup issues and talking through anything that's worrying you. Advice ### Second opinions & one-off projects Considering new computers, new software, or a proposal you're not sure about. ### Remote or on-site Many issues can be resolved remotely, which is often the quickest way to get someone working again. When hands-on attention is needed, on-site support can be arranged too. ### A relationship, without the contract Choosing ad-hoc support doesn't mean starting from scratch every time. We still get to know your business and build understanding of your technology over time. Want a little more? ### A little more protection You might not need fully managed IT, but that doesn't mean your technology has to be completely reactive. **GWB Tec Protect** provides business-grade device protection, with proactive monitoring available through Protect Plus. [Explore GWB Tec Protect →](https://gwbtec.co.uk/gwbtec-protect) Growing fast? ### When Managed IT might suit better Worth considering if technology is taking up too much of someone's time, or the business is growing and needs more structured support. No pressure to change if ad-hoc continues to work. [Explore Managed IT →](https://gwbtec.co.uk/managed-it-support) Frequently asked ## Ad-hoc IT support questions ### How much does ad-hoc IT support cost? £70 + VAT per hour, with a minimum of one hour and then 15-minute blocks after that. Travel is included within 20 miles of Chippenham, and there's no contract or monthly fee. ### Do I need a support contract? No. That's the point of Ad-hoc IT Support. You contact us when you need assistance. ### Can you help even if we've never used GWB Tec before? Yes. Tell us what's happening and we'll let you know whether it's something we can assist with. ### Can businesses use both Ad-hoc Support and GWB Tec Protect? Yes. This works well for businesses that don't need fully managed support but still want better device protection or monitoring. ### Can you help with one-off projects? Absolutely. Ad-hoc support isn't limited to troubleshooting. Keep reading ## Related services and guides Support ### [Managed IT Support](https://gwbtec.co.uk/managed-it-support) Ongoing, proactive support from one IT partner. Support ### [Data Recovery](https://gwbtec.co.uk/data-recovery) Recover files from failed or damaged devices. Guide ### [Fixing office WiFi dead spots](https://gwbtec.co.uk/guide-office-wifi-dead-spots) Why WiFi drops out and how to fix it properly. ## Need some IT help? You don't need a contract. You don't need to know what's wrong. Tell us what's happening or what you're trying to achieve and we'll take it from there. [Get IT Support](https://gwbtec.co.uk/contact) --- GWB Tec (formerly GWBrix) is a trading name of GWBaxter Ltd, Chippenham, Wiltshire. Company no. 17269247. Phone 01249 471139 · hello@gwbtec.co.uk · Open 9am to 8pm, 7 days a week.