# IT support built around your business. > Business IT support in Chippenham and Wiltshire: managed support or flexible ad-hoc help, explained in plain English. Book a free IT health check today. Source: https://gwbtec.co.uk/it-support IT Support Your technology should help your team do their jobs, not become another thing you have to manage. Whether you want ongoing support or a reliable company to call when you need help, we're here. [Talk to GWB Tec](https://gwbtec.co.uk/contact) Choose your fit ## Managed or ad-hoc: you decide Neither is the "better" option. Tell us how involved you'd like GWB Tec to be, day-to-day. Ongoing ### Managed IT Support Let us take care of your IT. - One IT partner who knows your business - Proactive monitoring, not just reactive fixes - Ongoing technology planning built in **Best for:** businesses that want someone taking day-to-day responsibility for their technology. [Explore Managed IT →](https://gwbtec.co.uk/managed-it-support) Not sure? ### Talk it through with us Tell us what you're trying to achieve and we'll recommend the sensible route, with no pressure either way. - No technical jargon required - Honest advice, even when it means less work for us **Best for:** businesses who'd rather have a conversation than pick from a list. [Talk to GWB Tec →](https://gwbtec.co.uk/contact) Flexible ### Ad-hoc IT Support Reliable help when you need it. - No ongoing contract to sign - £70 + VAT per hour, only for the work you need - Move to managed support later if it makes sense **Best for:** businesses that don't need, or don't yet want, an ongoing agreement. [Explore Ad-hoc IT →](https://gwbtec.co.uk/ad-hoc-it-support) ## What's the difference between managed and ad-hoc IT support? Managed IT support is an ongoing arrangement where GWB Tec takes day-to-day responsibility for your technology, including proactive monitoring and planning. Ad-hoc IT support means you call us when you need help and pay only for the work done, with no contract. Managed IT Support Ad-hoc IT Support Contract Ongoing agreement None How you pay An agreed ongoing arrangement £70 + VAT per hour, only for the work you need Proactive monitoring Yes, problems spotted early No, help when you ask for it Technology planning Built in Available when you ask Remote and on-site help Yes Yes Best for Businesses that want someone looking after their IT Businesses that only need occasional help You can start with ad-hoc support and [move to managed support](https://gwbtec.co.uk/managed-it-support) later if it makes sense. Not sure which fits? [Talk it through with us](https://gwbtec.co.uk/contact). You don't need to become an IT expert to get good advice. You just need someone who explains things properly. We don't expect your team to understand technical terminology or diagnose a problem before contacting us. That's our job. The best decisions come from understanding your business, not from a list of products. What we can help with ## You don't need to work out which service you need first Just tell us what you're trying to achieve. Here's the kind of thing that typically comes up. Everyday tech ### Computers, laptops & printers The everyday office technology your team relies on, kept working and up to date. Microsoft 365 ### Email, files & collaboration Email, file storage, sharing and the wider Microsoft 365 toolkit, set up properly. People ### New starters & staff changes The right accounts and access from day one, and removed properly when someone leaves. Software ### Software problems & remote working Troubleshooting, and making sure your team can work properly from wherever they are. Protection ### Backups & security Practical protection and backup arrangements, without fear-based sales tactics. Connectivity ### WiFi, networks & planning Reliable connectivity today, and honest advice on what your business might need next. And if something falls outside what we do, we'll be honest about that too. Frequently asked ## IT support questions Straight answers to what businesses usually ask us first. ### Do we have to sign an IT support contract? No. GWB Tec provides both managed and ad-hoc IT support. We'll explain both options and let you decide. ### Our business is small. Can you still support us? Absolutely. We recommend support based on what you actually need, not the size of the company. ### Do we need to know what's wrong before contacting you? Not at all. Tell us what's happening or what you're trying to do and we'll take it from there. ### Can you provide remote and on-site support? Yes. Many issues can be resolved remotely; when hands-on assistance is required, on-site support can also be arranged. Keep reading ## Related services and guides Support ### [Managed IT Support](https://gwbtec.co.uk/managed-it-support) Ongoing, proactive support from one IT partner. Support ### [Ad-hoc IT Support](https://gwbtec.co.uk/ad-hoc-it-support) Help when you need it, £70 + VAT per hour, no contract. Case study ### [Berkia & Whitney](https://gwbtec.co.uk/case-study-berkia-whitney) 28 mailboxes moved to Microsoft 365 and SharePoint. ## Ready to talk about your IT? Whether you want someone to take care of your business IT or simply want a dependable company you can call when you need help, we'd love to learn more about your business. [Talk to GWB Tec](https://gwbtec.co.uk/contact) --- GWB Tec (formerly GWBrix) is a trading name of GWBaxter Ltd, Chippenham, Wiltshire. Company no. 17269247. Phone 01249 471139 · hello@gwbtec.co.uk · Open 9am to 8pm, 7 days a week.