# How we look after your information > How GWB Tec (GWBaxter Ltd) collects, uses and protects your personal information, and your rights under UK data protection law. Source: https://gwbtec.co.uk/privacy Privacy policy We only collect what we need to help you, we don't sell it, and we don't keep it longer than necessary. ## Who we are This website is run by GWBaxter Ltd, trading as GWB Tec. GWBaxter Ltd is registered in England & Wales, company no. 17269247. We are the "data controller" for the personal information described here, which means we decide how it's used and are responsible for looking after it. If you have any questions about this policy or your information, email [hello@gwbtec.co.uk](mailto:hello@gwbtec.co.uk) or call [01249 471139](tel:+441249471139). ## What we collect - **When you send an enquiry through our contact form:** your name, business name (if you give it), email address, phone number (if you give it), the type of help you're looking for and your message. - **When you use our live chat:** your messages, any details you choose to give, and basic technical information such as your IP address, browser and the page you're on. - **If you accept optional cookies:** Google Analytics collects information about how you use the site, such as the pages you visit, roughly where you are and the device you use. We use this only to understand and improve the website. - **When you email or call us:** your contact details and whatever you choose to tell us. - **When you use this website:** our hosting provider automatically records basic technical information, such as your IP address and browser type, to keep the site running securely. See our [cookie policy](https://gwbtec.co.uk/cookies) for how cookies are used. ## How we use it We use your information to reply to your enquiry and, if you ask us to, to provide a quote or our services. We won't send you marketing emails unless you've asked us to, and we never sell your information. Under UK data protection law we need a lawful reason to use your information. Ours are: - **Responding to your enquiry or providing a quote:** taking steps at your request before entering into a contract, and our legitimate interest in replying to people who contact us. - **Optional cookies:** your consent, which you can withdraw at any time. - **Keeping business and financial records** if you become a customer: our legal obligations. ## Who we share it with We don't share your information with anyone except the services we use to run this website and our business: - **Web3Forms**, which delivers contact form enquiries to our inbox at hello@gwbtec.co.uk. - **hCaptcha**, which checks that contact form enquiries come from people rather than bots. - **Our email provider**, which stores the emails we send and receive. - **Our website hosting provider**, which runs this website. - **Elfsight**, which shows our Google reviews, only if you accept optional cookies. - **Tawk.to**, which provides our live chat and stores chat conversations, only if you accept optional cookies. - **Google Analytics**, which measures how the website is used, only if you accept optional cookies. Some of these providers may process information outside the UK. Where they do, they use recognised safeguards, such as the UK's approved data transfer agreements, to keep it protected. We may also share information if the law requires us to. ## How long we keep it We keep enquiry details only while we're dealing with your enquiry. Once it's finished, we delete them, unless you become a customer. If you do, we keep the records we need to provide our services, and our financial records for as long as the law requires (usually six years). ## Your rights You have the right to: - ask for a copy of the information we hold about you - ask us to correct information that's wrong - ask us to delete your information - ask us to limit how we use it, or object to us using it - withdraw your consent, where we rely on it - ask us to transfer your information to someone else To use any of these rights, email [hello@gwbtec.co.uk](mailto:hello@gwbtec.co.uk). We'll respond within one month. ## Complaints If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at [ico.org.uk](https://ico.org.uk/make-a-complaint/) or on 0303 123 1113. Last updated: 12 October 2026 --- GWB Tec (formerly GWBrix) is a trading name of GWBaxter Ltd, Chippenham, Wiltshire. Company no. 17269247. Phone 01249 471139 · hello@gwbtec.co.uk · Open 9am to 8pm, 7 days a week.