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Business Communications

Communications built around your business.

Every business communicates differently. We don't start with a phone package or broadband product. We start by understanding your business.

Two foundations

Why plan phones and broadband together?

Your phone system relies on your network. Your network relies on your internet connection. We look at both, not just one.

Business phone systems

Modern phone systems give your team far more flexibility than a phone sitting on a desk.

  • Business numbers & desk phones
  • Calling from computers or mobiles
  • Call routing, hunt groups & voicemail
  • Remote and hybrid working
  • Multiple business locations

Business broadband & connectivity

Losing the internet can mean losing email, cloud software, phones and payments too.

  • Business broadband & full fibre
  • Mobile connectivity
  • Satellite connectivity such as Starlink
  • Alternative or backup connections

A business phone system shouldn't create barriers between you and your customers.

We'll help you think about what happens from the moment someone calls, and make sure that experience is straightforward, whether your team is in one office, spread across sites, or working from home.

For some organisations, losing the internet for a few hours is inconvenient. For others, the business effectively stops. Where connectivity is critical, GWB Tec can help explore backup options that provide another route online.
One partner, the bigger picture

Solutions that respect your budget

Where there are different ways to achieve what you need, we'll explain the options and any compromises involved.

The right solution is the one that fits the business.

Because GWB Tec also works across IT support, WiFi and networks, we can consider how everything fits together rather than treating phones and broadband as separate problems.

What's involved in changing your business phone system?

Changing phone system doesn't have to mean disruption. Most of the work happens before the switch, so on the day your customers notice nothing except calls that are easier to answer.

  1. Map how calls work today. Who answers, what happens out of hours, and where calls go when someone's busy.
  2. Check the connection. Modern phone systems run over your internet connection, so we make sure it's up to the job and think about a backup connection if calls are critical.
  3. Plan numbers and devices. Keeping existing numbers where possible, and choosing desk phones, computer or mobile apps, or a mix.
  4. Switch over and support. Set up, tested and explained to your team.

For example, for Matthew Clay Architects the phone system (3CX) was planned alongside a rebuilt network and WiFi, so everything worked together from the start.

Frequently asked

Business communications questions

What businesses usually ask before changing phones or broadband.

Can we keep our existing business telephone number?

In many cases, yes. Existing numbers can often be transferred to a new phone service.

Do we need desk phones?

Not necessarily. Calls may be handled using desk phones, computers, mobile devices or a combination.

Can staff answer calls while working from home?

Yes. Modern business phone systems can allow employees to make and receive business calls from different locations.

Can you provide a backup internet connection?

Where appropriate, yes. We'll discuss whether additional resilience makes financial sense.

Let's keep your business connected

Whether you're replacing an old phone system, looking for better internet connectivity or simply want to understand the options, start with a conversation.

Talk to GWB Tec About Communications