Losing important files can be incredibly stressful. GWB Tec can assess the situation, explain the recovery options and help determine the safest way forward.
If important files disappear, the first decisions matter. We assess the situation carefully and explain whether recovery can be handled by GWB Tec or should go to a specialist.
If you've accidentally deleted important files or a storage device appears to be failing, stop using the affected device where possible.
Avoid saving new files to it.
Avoid repeatedly restarting or reconnecting a drive that's making unusual noises or repeatedly disappearing.
Be cautious about downloading random recovery software and experimenting with the original device.
A file gets deleted. A folder disappears. Something important gets overwritten or removed when it shouldn't have been.
Depending on what has happened and how the device has been used since, there may be options for recovering the missing information.
Traditional hard drives contain moving components and can fail for a number of reasons.
If a hard drive is making unusual mechanical noises, switch it off and stop using it. We'll help determine whether the problem can be approached safely or whether specialist recovery is the better option.
Solid-state drives work differently from traditional hard drives. Recovering deleted information from an SSD can be more difficult because of the way modern drives manage deleted data.
That doesn't automatically mean nothing can be done. We'll assess the situation and explain what's realistic.
USB memory sticks and memory cards can become corrupted, stop being recognised or be accidentally formatted. Where appropriate, we can investigate whether the information remains recoverable.
A NAS can contain huge amounts of important business or personal information. If your NAS has failed, multiple drives are reporting problems or your data has suddenly become unavailable, contact us before making major changes.
A computer that won't boot doesn't necessarily mean your files have disappeared. Sometimes the computer itself has failed while the storage containing your information remains perfectly readable.
We'll ask what went wrong, what device is involved and what has happened since the data became unavailable.
We'll determine whether the problem can be investigated safely or whether the device should be referred for specialist recovery.
Before proceeding, we'll explain what we believe the next step should be and any potential risks involved.
Where recovery can be handled safely by GWB Tec, we'll work to retrieve the available information while minimising unnecessary changes to the original storage.
Some failures require specialist equipment and controlled environments. If that's the case, we'll tell you.
We won't experiment with an important device simply to say we've tried.
GWB Tec also provides Secure Data Erasure, helping securely remove information from supported computers and storage devices before equipment is reused, sold, recycled or disposed of.
Explore Secure Data Erasure →No. Nobody can responsibly guarantee successful data recovery before understanding the condition of the device.
If the information is important, minimise use of the affected storage until you've received advice.
Switch it off and stop repeatedly trying to access it.
If the data matters, we'd recommend getting advice first.
If we believe the device requires specialist recovery, we'll explain that and discuss the next step.
Tell us what device is involved, what happened, what information you're trying to recover and what you've already tried.
Ask GWB Tec About Data Recovery